Total Quality Management

3 Things That Set The Best Management Consulting Firms Apart
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3 Things That Set The Best Management Consulting Firms Apart

Quality management consulting firms must customize their services to meet each client’s objectives. There are no one-size-fits-all quality assurance programs.

Every company needs to implement a quality management system with a solid foundation. This mean training your team to understand the latest ISO requirements and explaining your expectations. Training comes from the certified individual managing all aspects of your quality objectives. What if you don’t have someone who is certified or are starting out for the first time? Then it’s time to consider a consultant.

Quality management consultants offer three primary services: setting up QA programs for the first time, analyzing current programs, and advising executives about areas of improvement. Often they will train team members and provide ongoing guidance. Many corporations that want to outsource their quality programs will hire quality management firms. Here are three areas that set the firms apart.

Consultation Firms Should Be Flexible But Disciplined

Looking for great advice and a consultant to help revamp your quality management program should start with the firm’s ability to customize services. The firm’s consultants should demonstrate an ability to adapt to new projects, work cultures and colleagues. Each advisor should know ISO guidelines, state and federal laws governing quality, and industry norms. They also should understand your individual market and how to align the QA process with your company’s objectives.

Firms Should Show Confidence In Their Experience And Knowledge

No one should work with a consulting firm that fails to promote their values, skills, expertise, knowledge, and abilities upfront. If a company isn’t proud of its accomplishments, you should see a red flag with a bull’s eye target. On the other hand, a firm shouldn’t act like it has experts who know everything. Great QA consulting is a lifelong training experience. Great consultants never stop learning. They need to stay on top of the developments in their fields of expertise.

Great Consultants Are Innovative And See The Big Picture

Innovation is the key to competition. If businesses can’t come up with new, fresh ideas, other companies will run them over in the market. Your consultant needs to operate in the same fashion. Look for an advisor who acts like a Swiss Army knife. Those gadgets could be used for anything from getting food out of your teeth to building a birdhouse. Look for consultants who use skills and knowledge from previous projects to solve new problems and challenges.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

Image: Pixabay, geralt

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3 Ways To Boost Employee Involvement In Your Total Quality Management Strategy
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3 Ways To Boost Employee Involvement In Your Total Quality Management Strategy

Encouraging your team to participate in your total quality management strategy is the first crucial step to implementing improvements.

Employees are the foundation for any corporation. Without good communication, a focus on ethics, and clear expectations, your team cannot successfully complete their job. On the other hand, removing employees from the decision-making process takes away your “eyes on the field.” Include all team members in total quality management.

Employees Understand The Process And Improvements Needed For The System

CEOs and other upper-level managers rarely get to experience actual workforce reality. When they walk the floor, employees’ demeanor and performance change. Not to mention, the problems that persist each day tend to disappear when the boss is in view. The only way to gain a realistic view is by communicating with floor supervisors to determine areas of improvements. Researchers found that encouraging the team to take responsibility for communicating change helps reduce quality problems.

Supervisors are better positioned to communicate with team members because they work alongside the, each day. They know the challenges and problems. Supervisors and floor workers also understand workable solutions and what improvements make the job safer, more effective, and, ultimately, better quality.

Teams Are More Likely To Participate In Equitable Plans

It’s easy to make plans and delegate responsibilities. You may think you’ve hit on a perfect solution. For example, the quality assurance manager may decide that reducing the graveyard shift will improve overhead. The team members who have a set procedure know they cannot fulfill orders as fast or within specified guidelines without the extra help.

On the other hand, if you take the time to meet with floor supervisors and team members and discuss the planned changes, they will provide feedback and explain the difficulties. During this phase, a give-and-take communication will help the QAM reach an equitable decision that makes everyone happy.

Personnel Are Positioned To Make Immediate Changes

Employees who are part of the TQM strategy can help managers implement changes more quickly. Executives and upper-level managers are positioned to delegate changes, but they don’t have the time to make the changes themselves. They rely on staff to help. Encouraging your team to take an active role in the TQM helps implement improvements.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

Image: Pixabay, Clker-Free-Vector-Images

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Improving Total Quality Management By Improving Communications
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Improving Total Quality Management By Improving Communications

Communication is a key element to every business, especially when it comes to total quality management.

Business leaders constantly strive to improve their operations and services. One of the best tactics is total quality management (TQM). TQM takes a big picture approach and covers all critical areas of improvement. This system requires all team members to act responsibly and join the quality management elements.

The only way to implement TQM across all business units is through effective communication. Without conveying your message and expectations to each employer, the project fails before it even starts. There are several organizational communication methods including downward and upward communication. Melding the three strategies yield the best results.

Dominant Communication Comes From The Top

Executives are aware of the top-down approach to communications. This downward method communicates the company’s expectations, SOP, TQM strategy, and other critical operational goals. While top-down communication works well for these purposes, they don’t allow for feedback or questions.

Managers who use this formula should expect some misunderstanding unless a conversational session is included. Prevent miscommunication by detailing expectations in writing and training employees to understand protocol. Another element to this type of communication is monthly newsletters, memos, and updates to SOP manuals. They key is detail.

Upward Communication Provides Employees The Chance To Give Feedback

As with all one-sided communication, the downward approach lacks sustenance. Upward communication provides a more equitable conversation. This process allows employees to provide feedback and tell you what works or what doesn’t work. Upward communication is crucial because many upper-level managers cannot spend hours walking the floor and determining whether objectives are met.

The problem with this type of communication is information overload. When a company opens the doors to feedback, employees will communicate every problem they experience. This may seem helpful to the team, but it only adds more work for managers. Inform your team that feedback should stay within prescribed topics and minor problems should be addressed by floor supervisors.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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Understanding The 8 Core Elements Of Total Quality Management
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Understanding The 8 Core Elements Of Total Quality Management

Quality management starts with the eight core elements of total quality management.

Building a brand that consumers will trust starts with Total Quality Management (TQM). This approach started in the early 1950s and has since become the cornerstone of quality management. Total quality is defined as the company’s culture, attitude, and organization. TQM defines the company’s commitment to provide customers with products and services that satisfy their needs.

TQM is divided into eight core elements:

Ethics
Integrity
Trust
Training
Teamwork
Leadership
Recognition
Communication

Most quality managers describe the system as a house with a foundation, building blocks, mortar, and roof. Each part of the “house” represents at least one TQM element.

Build A Foundation With Ethics, Integrity, And Trust

Just like the strong foundation that supports the house, ethics, integrity, and trust builds the foundation for corporations. This aspect of TQM fosters openness with consumers, equity among teams, and dedication to do the right thing.

Foundation of TQM

Ethics
Integrity
Trust

Using The Building Blocks Of Training, Teamwork, And Leadership.

Once a foundation is laid, construction on the actual house starts with the building materials. We use these materials to reach the finishing point. This is where training your team, fostering team work, and focusing on leadership rather than management strengthens your foundation.

Building Blocks of TQM

Training
Team Work
Leadership

Add Mortar To The Building Using Communication

Communication binds everything together. Without good communication, the foundation will sink, and training or team work will suffer. Communication links your teams together in one group. It allows for collaboration, understanding the upcoming changes, and allowing employees to give feedback on how to improve the process.

Raise The Roof By Recognizing Your Team’s Achievements

You’ve laid the foundation, built the house, and sealed it with mortar. The final step is to raise the roof. Recognizing your company’s achievements and team member contributions shows you care about the whole team, not just the management.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

Image: Pixabay, geralt

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