Total Quality Management

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3 Ways To Improve Quality In Manufacturing

Prevent costly mistakes by improving your manufacturing quality.

Manufacturing companies strive to improve quality on a daily basis. Ensuring high-quality products is crucial to their success. But how do they realize this success? It takes practice, commitment, training, and planning to see their results come to fruition.

Commit To Quality

Quality doesn’t just happen. It isn’t realized by putting standards into effect. Realizing total quality adherence takes commitment. The father of total quality management, W. Edwards Deming, named consistency of purpose as the top element of a superior total quality management program. This means creating a company culture that focuses on nothing but the best. Everyone must be on board, from the top C-Suite executives to the midnight shift workers.

Keep Tabs On Your Mistakes

No one likes to be reminded of their mistakes, but those who forget their history are doomed to repeat it. Track all mistakes, why they happened, who failed to adhere to protocols, and actions taken to correct the mistake. This helps employees – and managers – learn the definition of quality. Or mistakes teach us what is right and what is wrong. Create a template report and have managers record all noncompliance events. Don’t leave out the small mistakes. Everything adds up.

Teach Your Crew How To Avoid Mistakes

Learning from our mistakes means learning how to do it right the next time. Invest in solid training that reflects what you’ve learned. It’s great idea to teach the basics of quality management. But leaving out the common mistakes results in reliving the same disaster over again. Use the reports mentioned above to see what is common among team members. Schedule a monthly meeting or write a newsletter. Cover these common faults and explain how to overcome mistakes.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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Improving Quality In Manufacturing To Prevent Costly Mistakes

Prevent costly mistakes by improving your manufacturing quality.

Improving quality is a must for all companies, but manufacturing is one of the most difficult areas to improve without going over budget. Lean manufacturing helps businesses take the guesswork out of improving its products and reduces waste in the process.

Create A Quality First Company Culture

Before managers can resolve any quality problem, they must be committed to improving products. This often means creating a culture that emphasizes quality over cost. Yes, that’s correct. You have to be willing to spend or lose money to provide a high-quality product. This mindset actually saves money in then future by preventing costly mistakes.

If you see a product falling below company standards, don’t be afraid to pull the plug on that day’s results. Shut down the production line and determine why the product isn’t adhering to company policy. This may seem like an inefficient process, but fixing problems helps show the team just how seriously you take the QMS.

Implement A Time-Saving Inspection

While it’s encouraged to stop production when you see a faulty product, you should never inspect all of the items moving down the line. Doing so compromises efficiency, team spirit and morale, and manager resources. Inspecting one-hundred percent of all production isn’t feasible or necessary. Statistics show that most products have the same quality rating.

Teams that already celebrate total quality control cultures will undoubtedly produce high quality work. But this doesn’t mean you should ignore inspections. Schedule random days to investigate the process and determine whether the protocols are followed. Chose one product for each inspection. Rotate company services over several cycles.

Solve Problems Every Day

We all hate having problems. Everyone wants things to run smoothly. This is fantasy. Problems present themselves every day; this means you have to solve them as they arise. Don’t wait until next week or the next planning phase. Take a proactive role to quality management.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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What’s Made Qualaco The Masters In Quality Assurance

QUALACO has more than 50 years of combined quality expertise. Experts provide sound counsel in all areas of quality management.

Mastering total quality management takes years of experience. That’s why QUALACO represents the best of the best. Our experts represent more than 50 years of experience consulting with world-class clients. Each quality consultant is selected based on cross-functional industry experience, ability to advise clients on multiple ISO guidelines, and customize each solution to meet unique client needs.

Leveraging Unique Solutions To Reach Quality Assurance Objectives

Qualaco takes a unique approach to consulting. Consultants leverage expertise in various methodologies and tools including Lean Sigma Six, ISO 9001, and total quality management. They focus on improvement areas and train company leaders to receive ISO Certification. Our team is versed in all areas of quality management including:

Areas Of Expertise

ISO 9001
ISO 14000
AS 9100
ISO 50001
ISO/TS 29001
Nuclear Certifications

Qualaco incorporates an immense knowledge of best practices to ensure your Quality Management System is the driving factor for success and cost-effectiveness in your business.

QUALACO Removes Misconceptions About Quality Certification

Many clients come to QUALACO with one big misconception about ISO certification. They believe it is just another credential to add to their resume. Nothing could be farther from the truth. Certification is the springboard to accelerating your total quality management initiatives. Certification shows consumers, team members, and the public you are serious about providing quality products.

Experts Are Highly Advanced In Lean Six Sigma Methodology And Root Cause Analysis

While ISO represents the rules of total quality management, Lean Six Sigma and Root Cause Analysis are the supporting stars. QUALACO brings the two components of Lean Six Sigma to its clients. These systems help companies cultivate a working company culture than advocates efficient and “lean” processed while incorporating the time-honored Six Sigma process improvement strategies.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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3 Things That Set The Best Management Consulting Firms Apart
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3 Things That Set The Best Management Consulting Firms Apart

Quality management consulting firms must customize their services to meet each client’s objectives. There are no one-size-fits-all quality assurance programs.

Every company needs to implement a quality management system with a solid foundation. This mean training your team to understand the latest ISO requirements and explaining your expectations. Training comes from the certified individual managing all aspects of your quality objectives. What if you don’t have someone who is certified or are starting out for the first time? Then it’s time to consider a consultant.

Quality management consultants offer three primary services: setting up QA programs for the first time, analyzing current programs, and advising executives about areas of improvement. Often they will train team members and provide ongoing guidance. Many corporations that want to outsource their quality programs will hire quality management firms. Here are three areas that set the firms apart.

Consultation Firms Should Be Flexible But Disciplined

Looking for great advice and a consultant to help revamp your quality management program should start with the firm’s ability to customize services. The firm’s consultants should demonstrate an ability to adapt to new projects, work cultures and colleagues. Each advisor should know ISO guidelines, state and federal laws governing quality, and industry norms. They also should understand your individual market and how to align the QA process with your company’s objectives.

Firms Should Show Confidence In Their Experience And Knowledge

No one should work with a consulting firm that fails to promote their values, skills, expertise, knowledge, and abilities upfront. If a company isn’t proud of its accomplishments, you should see a red flag with a bull’s eye target. On the other hand, a firm shouldn’t act like it has experts who know everything. Great QA consulting is a lifelong training experience. Great consultants never stop learning. They need to stay on top of the developments in their fields of expertise.

Great Consultants Are Innovative And See The Big Picture

Innovation is the key to competition. If businesses can’t come up with new, fresh ideas, other companies will run them over in the market. Your consultant needs to operate in the same fashion. Look for an advisor who acts like a Swiss Army knife. Those gadgets could be used for anything from getting food out of your teeth to building a birdhouse. Look for consultants who use skills and knowledge from previous projects to solve new problems and challenges.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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Improving Total Quality Management By Improving Communications
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Improving Total Quality Management By Improving Communications

Communication is a key element to every business, especially when it comes to total quality management.

Business leaders constantly strive to improve their operations and services. One of the best tactics is total quality management (TQM). TQM takes a big picture approach and covers all critical areas of improvement. This system requires all team members to act responsibly and join the quality management elements.

The only way to implement TQM across all business units is through effective communication. Without conveying your message and expectations to each employer, the project fails before it even starts. There are several organizational communication methods including downward and upward communication. Melding the three strategies yield the best results.

Dominant Communication Comes From The Top

Executives are aware of the top-down approach to communications. This downward method communicates the company’s expectations, SOP, TQM strategy, and other critical operational goals. While top-down communication works well for these purposes, they don’t allow for feedback or questions.

Managers who use this formula should expect some misunderstanding unless a conversational session is included. Prevent miscommunication by detailing expectations in writing and training employees to understand protocol. Another element to this type of communication is monthly newsletters, memos, and updates to SOP manuals. They key is detail.

Upward Communication Provides Employees The Chance To Give Feedback

As with all one-sided communication, the downward approach lacks sustenance. Upward communication provides a more equitable conversation. This process allows employees to provide feedback and tell you what works or what doesn’t work. Upward communication is crucial because many upper-level managers cannot spend hours walking the floor and determining whether objectives are met.

The problem with this type of communication is information overload. When a company opens the doors to feedback, employees will communicate every problem they experience. This may seem helpful to the team, but it only adds more work for managers. Inform your team that feedback should stay within prescribed topics and minor problems should be addressed by floor supervisors.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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Understanding The 8 Core Elements Of Total Quality Management
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Understanding The 8 Core Elements Of Total Quality Management

Quality management starts with the eight core elements of total quality management.

Building a brand that consumers will trust starts with Total Quality Management (TQM). This approach started in the early 1950s and has since become the cornerstone of quality management. Total quality is defined as the company’s culture, attitude, and organization. TQM defines the company’s commitment to provide customers with products and services that satisfy their needs.

TQM is divided into eight core elements:

Ethics
Integrity
Trust
Training
Teamwork
Leadership
Recognition
Communication

Most quality managers describe the system as a house with a foundation, building blocks, mortar, and roof. Each part of the “house” represents at least one TQM element.

Build A Foundation With Ethics, Integrity, And Trust

Just like the strong foundation that supports the house, ethics, integrity, and trust builds the foundation for corporations. This aspect of TQM fosters openness with consumers, equity among teams, and dedication to do the right thing.

Foundation of TQM

Ethics
Integrity
Trust

Using The Building Blocks Of Training, Teamwork, And Leadership.

Once a foundation is laid, construction on the actual house starts with the building materials. We use these materials to reach the finishing point. This is where training your team, fostering team work, and focusing on leadership rather than management strengthens your foundation.

Building Blocks of TQM

Training
Team Work
Leadership

Add Mortar To The Building Using Communication

Communication binds everything together. Without good communication, the foundation will sink, and training or team work will suffer. Communication links your teams together in one group. It allows for collaboration, understanding the upcoming changes, and allowing employees to give feedback on how to improve the process.

Raise The Roof By Recognizing Your Team’s Achievements

You’ve laid the foundation, built the house, and sealed it with mortar. The final step is to raise the roof. Recognizing your company’s achievements and team member contributions shows you care about the whole team, not just the management.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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5 Ways ISO 9001 Certification Improves Customer Satisfaction
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5 Ways ISO 9001 Certification Improves Customer Satisfaction

Build rapport with clients by proving your expertise through ISO 9001:2015 certification.

Professional corporations dealing with safety, health, security, and other aspects that impact the overall well-being of consumers are required to comply with specific quality standards. Those standards are often enumerated by the International Organization for Standardization (ISO).

Following these standards are not only proven to improve customer relations but prove your dedication to protecting what matters most. Though management teams should be familiar with these guidelines, certification is the next step to proving your competence and maximizing relationships with your clientele.

Customer Relationships Are Built On Trust And Credibility

ISO 9001:2015 is internationally recognized as the basis for quality management systems across the globe. Most companies use this system in their own guidelines to ensure customer expectations are met and each account is treated equitably.

Many customers now require you to have a QMS based on the ISO guidelines in place before contract negotiations even start. Plus, they want to be sure a company leader is currently certified and knows how to follow the guidelines. Simply put, if your company doesn’t prove its credibility by certifying at least one leader, your clients will find someone who proven to be more trustworthy.

Improved Quality Translates Into Increased Customer Satisfaction

Designing a QMS that stands out and goes beyond the industry standards show you are dedicated and want to improve your business. Most companies focus on product improvements and bringing its service up to industry guidelines. This is the first mistake executives make.

Consumers want to purchase products that are safe, reliable, and worth the cost they paid, but they want to know they can trust the company. This is where optimizing the entire company’s quality standards come in to play. Quality training teaches you how to align company goals with customer expectations.

Transparent Decision Making Makes Your Company More Trustworthy

Hiding your quality assurance protocols only serves as a negative message to the public. You need to show your clients what your quality assurance procedures are and how you developed these guidelines. This is one of the business practices the ISO sought to improve in its implementation 9001:2015 updates.

Businesses need to use evidence-based decision making when outlining their procedures. Making decisions based on gut feelings or failing to make your decisions public hurts credibility. The only way to learn how to make better QMS decisions or determine what information to make public is through ISO-approved quality training.

Structure Quality Guidelines Motivate Employees To Provide Better Service

Implementing an ISO 9001 QMS empower employees to do a better job by not taking shorts. Provide your team with clear, detailed guidelines and what you expect from them. These quality standards should start with the job description and move into production procedures.

Providing your employees with clear objectives and expectations also ensures consistency in manufacturing the product or providing a service. Allowing your team to think on their feet may help improve the end product, but allowing too many variables results in an inconsistent product and unhappy customer.

Taking An Interest In The Environment Shows Clients You Care

Current news trends show us that environmental concerns are a priority for consumers and businesses alike. If your business hasn’t implemented a strategy to reduce is carbon footprints, clients may take offense and place their purchasing power with your competitors.

Businesses can use the ISO 14001 as a blueprint for creating their own environmental QMS. There are always areas your business can improve its waste and procedures that are harmful to the Earth. Implementing a sound quality assurance plan shows your clients that your business cares about more than making money.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

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