Quality management starts with the eight core elements of total quality management.
Building a brand that consumers will trust starts with Total Quality Management (TQM). This approach started in the early 1950s and has since become the cornerstone of quality management. Total quality is defined as the company’s culture, attitude, and organization. TQM defines the company’s commitment to provide customers with products and services that satisfy their needs.
TQM is divided into eight core elements:
Most quality managers describe the system as a house with a foundation, building blocks, mortar, and roof. Each part of the “house” represents at least one TQM element.
Build A Foundation With Ethics, Integrity, And Trust
Just like the strong foundation that supports the house, ethics, integrity, and trust builds the foundation for corporations. This aspect of TQM fosters openness with consumers, equity among teams, and dedication to do the right thing.
Foundation of TQM
Using The Building Blocks Of Training, Teamwork, And Leadership.
Once a foundation is laid, construction on the actual house starts with the building materials. We use these materials to reach the finishing point. This is where training your team, fostering team work, and focusing on leadership rather than management strengthens your foundation.
Building Blocks of TQM
Add Mortar To The Building Using Communication
Communication binds everything together. Without good communication, the foundation will sink, and training or team work will suffer. Communication links your teams together in one group. It allows for collaboration, understanding the upcoming changes, and allowing employees to give feedback on how to improve the process.
Raise The Roof By Recognizing Your Team’s Achievements
You’ve laid the foundation, built the house, and sealed it with mortar. The final step is to raise the roof. Recognizing your company’s achievements and team member contributions shows you care about the whole team, not just the management.
Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.
Image: Pixabay, geralt