6 Questions You’ll Need To Answer During An ISO Audit
Audit 26

6 Questions You’ll Need To Answer During An ISO Audit

Companies should prepare for an ISO audit by considering questions that could potentially harm your business.

Companies periodically conduct audits to determine if employees are following the quality assurance guidelines. This is one of the most important tools to protect your business from legal repercussions and lost revenue, not to mention it is required under the International Standards Organization (ISO) guidelines.

For many businesses – particularly those who have just recently implemented a QA policy, determine what questions to ask is not always easy nor obvious. Here are six questions you should ask during the ISO 9001 audit.

What Are The Company’s Internal And External Success Factors?

This is the starting point for any internal quality audit. These questions determine whether the implement system works or whether the employees are following guidelines. Target these type questions towards the management. Some managers use the SWOT analysis (strengths, weaknesses, opportunities, and threats) to help identify internal and external success.

What Are The Stakeholder’s Requirements?

Once you’ve determined your success rate, focus on the requirements laid out by interested parties. These include shareholders, debt owners, employees, and consumers. Create a checklist of items you want to evaluate and incorporate them into shorter checkmarks. Just keep in mind to distinguish between actual, non-negotiable requirements and important recommendations.

How Has The Company Resolved Identified Risks And Improved Opportunities?

Risks and opportunities are the foundation of ISO 9001:2015. More than ten sections focus on external success. This also is the most basic evaluation for any audit. Look at the problems you noticed in last year’s audit. Do they still exist? Have they educed at all? These answers will help develop further plans to maximize external resources.

Did The Company’s QA Plan Achieve Its Objectives?

Measurable quality objectives are another strong element of ISO 9001. During the last audit or when the QA program was first implemented, you probably made short and long-term goals. Use those goals as a comparison for what the company’s quality was and whether it’s improved. Review your overall quality program and determine whether it aligns with the required guidelines.

Are The Organization’s Business Processes Aligned With The QMS?

This question helps you determine whether you are using ISO 9001:2015 to help you run the company. Asking your top management this reveals the most important factor – whether the QMS has improved the business. ISO 9001 is moving beyond making sure products or services meet requirements. The new standards focus on managing every aspect of the business.

How Does The Company Capture And Use Knowledge?

The ISO wants business leaders to learn from both their good and bad experiences. Gather information from project debriefs, staff meetings, consumer reviews, etc. Track this information using a database or other means to retain facts and quantifiable data. Determine how the organization learned from these events and how employees improved their performance.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

Image: Pixabay, mohamed1982eg

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5 Ways ISO 9001 Certification Improves Customer Satisfaction
Consulting 5

5 Ways ISO 9001 Certification Improves Customer Satisfaction

Build rapport with clients by proving your expertise through ISO 9001:2015 certification.

Professional corporations dealing with safety, health, security, and other aspects that impact the overall well-being of consumers are required to comply with specific quality standards. Those standards are often enumerated by the International Organization for Standardization (ISO).

Following these standards are not only proven to improve customer relations but prove your dedication to protecting what matters most. Though management teams should be familiar with these guidelines, certification is the next step to proving your competence and maximizing relationships with your clientele.

Customer Relationships Are Built On Trust And Credibility

ISO 9001:2015 is internationally recognized as the basis for quality management systems across the globe. Most companies use this system in their own guidelines to ensure customer expectations are met and each account is treated equitably.

Many customers now require you to have a QMS based on the ISO guidelines in place before contract negotiations even start. Plus, they want to be sure a company leader is currently certified and knows how to follow the guidelines. Simply put, if your company doesn’t prove its credibility by certifying at least one leader, your clients will find someone who proven to be more trustworthy.

Improved Quality Translates Into Increased Customer Satisfaction

Designing a QMS that stands out and goes beyond the industry standards show you are dedicated and want to improve your business. Most companies focus on product improvements and bringing its service up to industry guidelines. This is the first mistake executives make.

Consumers want to purchase products that are safe, reliable, and worth the cost they paid, but they want to know they can trust the company. This is where optimizing the entire company’s quality standards come in to play. Quality training teaches you how to align company goals with customer expectations.

Transparent Decision Making Makes Your Company More Trustworthy

Hiding your quality assurance protocols only serves as a negative message to the public. You need to show your clients what your quality assurance procedures are and how you developed these guidelines. This is one of the business practices the ISO sought to improve in its implementation 9001:2015 updates.

Businesses need to use evidence-based decision making when outlining their procedures. Making decisions based on gut feelings or failing to make your decisions public hurts credibility. The only way to learn how to make better QMS decisions or determine what information to make public is through ISO-approved quality training.

Structure Quality Guidelines Motivate Employees To Provide Better Service

Implementing an ISO 9001 QMS empower employees to do a better job by not taking shorts. Provide your team with clear, detailed guidelines and what you expect from them. These quality standards should start with the job description and move into production procedures.

Providing your employees with clear objectives and expectations also ensures consistency in manufacturing the product or providing a service. Allowing your team to think on their feet may help improve the end product, but allowing too many variables results in an inconsistent product and unhappy customer.

Taking An Interest In The Environment Shows Clients You Care

Current news trends show us that environmental concerns are a priority for consumers and businesses alike. If your business hasn’t implemented a strategy to reduce is carbon footprints, clients may take offense and place their purchasing power with your competitors.

Businesses can use the ISO 14001 as a blueprint for creating their own environmental QMS. There are always areas your business can improve its waste and procedures that are harmful to the Earth. Implementing a sound quality assurance plan shows your clients that your business cares about more than making money.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

Image: Pexels, Tim Gouw

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