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5 Ways ISO 9001 Certification Improves Customer Satisfaction
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5 Ways ISO 9001 Certification Improves Customer Satisfaction

Build rapport with clients by proving your expertise through ISO 9001:2015 certification.

Professional corporations dealing with safety, health, security, and other aspects that impact the overall well-being of consumers are required to comply with specific quality standards. Those standards are often enumerated by the International Organization for Standardization (ISO).

Following these standards are not only proven to improve customer relations but prove your dedication to protecting what matters most. Though management teams should be familiar with these guidelines, certification is the next step to proving your competence and maximizing relationships with your clientele.

Customer Relationships Are Built On Trust And Credibility

ISO 9001:2015 is internationally recognized as the basis for quality management systems across the globe. Most companies use this system in their own guidelines to ensure customer expectations are met and each account is treated equitably.

Many customers now require you to have a QMS based on the ISO guidelines in place before contract negotiations even start. Plus, they want to be sure a company leader is currently certified and knows how to follow the guidelines. Simply put, if your company doesn’t prove its credibility by certifying at least one leader, your clients will find someone who proven to be more trustworthy.

Improved Quality Translates Into Increased Customer Satisfaction

Designing a QMS that stands out and goes beyond the industry standards show you are dedicated and want to improve your business. Most companies focus on product improvements and bringing its service up to industry guidelines. This is the first mistake executives make.

Consumers want to purchase products that are safe, reliable, and worth the cost they paid, but they want to know they can trust the company. This is where optimizing the entire company’s quality standards come in to play. Quality training teaches you how to align company goals with customer expectations.

Transparent Decision Making Makes Your Company More Trustworthy

Hiding your quality assurance protocols only serves as a negative message to the public. You need to show your clients what your quality assurance procedures are and how you developed these guidelines. This is one of the business practices the ISO sought to improve in its implementation 9001:2015 updates.

Businesses need to use evidence-based decision making when outlining their procedures. Making decisions based on gut feelings or failing to make your decisions public hurts credibility. The only way to learn how to make better QMS decisions or determine what information to make public is through ISO-approved quality training.

Structure Quality Guidelines Motivate Employees To Provide Better Service

Implementing an ISO 9001 QMS empower employees to do a better job by not taking shorts. Provide your team with clear, detailed guidelines and what you expect from them. These quality standards should start with the job description and move into production procedures.

Providing your employees with clear objectives and expectations also ensures consistency in manufacturing the product or providing a service. Allowing your team to think on their feet may help improve the end product, but allowing too many variables results in an inconsistent product and unhappy customer.

Taking An Interest In The Environment Shows Clients You Care

Current news trends show us that environmental concerns are a priority for consumers and businesses alike. If your business hasn’t implemented a strategy to reduce is carbon footprints, clients may take offense and place their purchasing power with your competitors.

Businesses can use the ISO 14001 as a blueprint for creating their own environmental QMS. There are always areas your business can improve its waste and procedures that are harmful to the Earth. Implementing a sound quality assurance plan shows your clients that your business cares about more than making money.

Qualaco, Inc. assists companies with aligning their company with ISO guidelines. Learn more about how we can improve your company’s quality.

Image: Pexels, Tim Gouw

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NG Resources Corporation Attains Certification to ISO 9001:2008

Always looking for ways to improve, NG Resources chose Qualaco, Inc. (located in Houston, Texas) as an ISO Consultant. The experts at Qualaco provided professional and supportive guidance through the process of certification.

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MIDLAND, TX, May 14, 2015 /24-7PressRelease/ — This is an exciting announcement: NG Resources Corporation has attained the coveted ISO 9001:2008 Certification. NG Resources is a leader in fabrication of pipe, pressure vessel and structural assemblies especially for gas processing, but also for other industries. Since 2008, NG Resources has been raising the bar in quality control of gas processing industry standards. Located in Midland, Texas, the state-of-the-art manufacturing facility consists of three fabrication shops. From project management to material documentation, NG Resources employs strategic engineering, fabrication, and shipping practices to provide fast and complete turnkey solutions with efficient costs. Their products conform to ANSI, ASME, ASTM, and AWS standards.

Always looking for ways to improve, NG Resources chose Qualaco, Inc. (located in Houston, Texas) as an ISO Consultant. The experts at Qualaco provided professional and supportive guidance through the process of certification. In accomplishing their goal, the staff at NG Resources worked very diligently with the team at Qualaco to achieve certification. ABS Quality Evaluations performed the 3rd Party audit, and issued the Registration to ISO 9001:2008. ABS QE verifies that the company has demonstrated the ability be consistent in manufacturing product in alignment with customer and applicable statutory and regulatory requirements. ISO 9001:2008 certification also aims to ensure continual improvement of the company’s system of product development and manufacturing while keeping up-to-date with customer requirements and satisfaction.

The experts at Qualaco have over fifty years of combined experience. As an ISO Consultant, they collaborate with the company to design a unique approach to find the most effective and efficient methods of manufacturing and organization processes possible. They are known for incorporating a number of methodologies, keeping in mind the organization’s industry, to come up with the plan best suited to the individual company. Using Lean Six Sigma principles, Qualaco assists in finding and designing cost-saving improvement measures by consistently removing waste. If you are interested in finding out more, please visit: and contact the team at Qualaco today! Once they receive your request to get more information, they will respond within twenty-four hours. An initial consultation and analysis is free of charge.

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